Returns and Exchanges:
It is our sincere hope that you love your purchase! However, in the event that you are not 100% satisfied with your item(s), you may return your purchase within seven (7) days from the confirmed delivery date, provided that the following conditions are met:
* Items are unused, unworn, and in their original condition.
* Return items are postmarked within 7 days of confirmed delivery date.
* Original packaging and accessories are included.
* Item returned is not a custom order or Sale item.
* Custom orders and Sale items are final orders. All other orders after 7 days are final.
* Buyer is responsible for all return shipping fees. Original shipping costs are non-refundable.
* Victory Crystals strongly recommends that you add delivery confirmation and insurance when returning your item(s) as we cannot be held responsible for loss or damage during shipment of returns.
* Victory Crystals reserves the right to deny a refund of the item(s) returned if the requirements of our Return Policy are not met.
* You must contact Victory Crystals before making your return. You can reach us via our Contact page.
Thank you for adhering to these policies.
* Sale items (unless damaged or defective upon receiving).
* Custom orders.
* Items that have passed the 7 day return policy.
Refunds (if applicable):
Refunds will be given once the returned item is received and inspected by Victory Crystals. Refund will be given to the original form of payment. You will be notified by email once your return has been received and processed. Please note it can take up to 5-10 business days for your refund to process as this depends on your credit card or banking institution. Victory Crystals does not store or keep customer credit card or banking information on file.
Unfortunately, sale items cannot be returned/refunded. Only regular priced items qualify for returns. Sale items are considered products in the "Sale" category. Full priced items purchased by a coupon code or site-wide sale are not considered "Sale" items.
Exchanges (if applicable):
Victory Crystals only replaces items if they are damaged or defective during shipment, or during the 7 day Return Policy. Exchanges can only be made for the same item (some exceptions may apply). Please contact Victory Crystals Via our Contact page regarding your exchange.
What form of payment do you accept?
We accept PayPal, Visa, Master Card, Discover, and American Express, Apple Pay & Android Pay.
From time to time we offer our customers coupon codes for a percentage off of your order. Coupon codes can be entered during the checkout process. Only one (1) coupon code can be used per order.
Can my order be gift wrapped?
Sorry, at this time we do not offer gift wrapping, but we are always happy to add a personalized note to a gift order. Just leave your personalized note in the box at checkout.
Do you offer wholesale?
We do not offer wholesale buying. As a small business it would require us to increase our retail pricing and we want to offer our customers the lowest prices possible.
Terms & Conditions:
The following terms and conditions may be amended or modified by Victory Crystals at anytime without any prior notice. By using this website, you acknowledge and agree to these terms and conditions. Please read our policies carefully.
Our services are provided to adults eighteen (18) years of age and older. By proceeding to purchase through our website, you acknowledge that you are 18 years of age or older.
Prices are subject to change without notice.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Victory Crystals.
We reserve the right to refuse or cancel any order.
Victory Crystals makes every attempt to display all of our products, colors, and descriptions as accurately as possible. We do not guarantee that all colors are represented accurately due to your monitor settings. All jewelry items and accessories are handmade, therefore they may come with minor variations or flaws in the natural materials we use like: crystals, minerals, leather, feathers, bone, and horn. Please keep this into consideration prior to purchasing.
Crystal healing and spiritual supports to healing should be used as a holistic compliment to other therapies, and are not prescriptions, diagnosis or healthcare information. Your energetic experience is subject to your own personal interpretation. Nothing in this shop is a prescription or medical advice. See a doctor or other healthcare practitioner for all your health care issues. The information listed in our item descriptions does not constitute medical, psychological, business, financial, legal, or any other form of professional advice. The customer is responsible for his or her own decisions. By using this site and associated materials, you acknowledge and agree that you personally assume responsibility for your use or misuse of this information.
Keep all crystals and/or minerals out of the reach of children.
Crystals and minerals in their raw form are for decorative display only. They are not intended to be used in making liquid elixirs or any other form of ingestion.
Victory Crystals is not to be held responsible for any damages whatsoever from handling, use or misuse of any one of our crystals, minerals, or other products offered.
All crystals & gemstones offered in our shop are natural and genuine stones. We do not sell fake or dyed gemstones. As collectors ourselves we understand that quality is important, therefore we never sell anything that we would not want ourselves.
Reduce, Reuse, Recycle:
We make a conscious effort to be as "green" as possible. Orders shipped do not include a purchase receipt unless requested by the customer. All of our packaging is recyclable. We re-use packaging supplies from our suppliers as well. We ask that our customers please reuse or recycle all packaging with your order. Recyclable items include cardboard shipping boxes, recycled kraft jewelry boxes, bubble wrap, newspaper padding, and packing peanuts.
Copyright and Intellectual Property of this website are owned by Victory Crystals. All trademarks, photography, and any written content on this website are the property of Victory Crystals unless otherwise credited to the proper party. No use of these images and/or written content may be made, copied or printed without prior written consent. However, we understand that our images may be shared on personal blogs or social media as long as proper credit is given to Victory Crystals with a link to our website.
For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.victorycrystals.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
II. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
III. HOW WE USE AND SHARE INFORMATION
In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company.
However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
IV. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
VII. LINKS TO OTHER WEBSITES
VIII. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.
X. MERGER OR ACQUISITION
XI. EMAIL COMMUNICATIONS & OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
XII. CONTACT US & WITHDRAWING CONSENT